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Interview with Paul Hendriks

Ahead of Cable Congress 2013 we speak to Paul Hendriks, CTO, Ziggo about the future of cable…

From a technology standpoint, what are cable’s priorities for 2013? Cable´s priorities from a technology perspective:

  • Constant growth of network capacity to support growth of internet and on demand services
  • Deploying new technologies for new services, like next gen video services and wireless services
  • Consolidation of network and IT platforms
  • Reduction of total cost of ownership

Tell us a bit about the technology of cable from a CTO insider perspective. What are some of the biggest technology advances that the average consumer wouldn’t perhaps notice? The telecom industry is an introduction in which all deployed technology directly leads to changes in the customer services. I do not believe there are big technology advances that do not affect the customer experience.

And what about some of the biggest consumer facing technology advances that consumers would both notice and act as market differentiators? Technology is there for all operators to deploy and offer to customers. Technology in itself will not be a market differentiator. Differentiating factors are the speed of market introduction and the degree of convenience for customers when deploying the technologies.

The issue of symmetry seems to come up a lot. What do you say when confronted with statements like “Cable doesn’t offer the same upload as download speeds”? Symmetry is a hoax:

  • Customers do not demand symmetry. They want enough bandwidth, the right quality and the right speed (i.e. latency).
  • Current and predicted use of upload connections show that technologies like HFC/Docsis can easily support the next decade and beyond.
  • The only technology that is faced with upload challenges is DSL. It is therefore obvious that incumbent operators advocate the rollout of FTTH.
  • Offering 100 Mbps symmetrical connections for consumers make no sense. Consumers mostly consume (download) and hardly produce (upload). To fill an upload connection of 100 Mbps a customer would need to upload 24 hours a day at least 6 HD-streams of 16 Mbps to the internet. Can you imagine a customer running around with 6 camera´s on his shoulder 24 hours a day?
  • The real customer need, now that cable provides more than enough bandwidth, is the quality and convenience. The industry should focus on that!

Are Europe’s regulators getting it right vis-à-vis promoting fair competition? Regulators are too focused on infrastructure, biased on FTTH and should promote innovative services that bring real value to society.

What is your favorite piece of personal technology? My iPhone. It really changed the way I consume information and communicate. It is a device for mail, messaging, contacts, news, navigation, photography, watching video and TV, making notes, enjoying music, plan and enjoying holidays, … and I can use it to make phone calls.

CABLE CONGRESS 2013

Paul will be joining Manuel Cubero, COO, Kabel Deutschland, Gunnar Evensen, CEO, GET, Luis Lopes, COO, ZON and Andrew Barron, COO, Virgin Media for the C-Suite Panel discussion, taking place at 16.15 on Day 2 of Cable Congress 2013. Click here for the latest agenda.

Twitter

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Rovi creates innovative technologies that connect people and digital entertainment. Reaching millions of consumers through popular applications, devices and websites, Rovi helps global consumer electronics manufacturers, service providers, content producers, retailers and advertisers provide a better entertainment experience at home and on the go. With unparalleled entertainment data, industry-leading media guides and storefronts, high quality video playback solutions, a multi-platform interactive ad network and more, Rovi covers the digital entertainment ecosystem with both custom and cloud-based products that bring consumers closer to the TV shows, movies, music and games they love. Learn more at www.rovicorp.com

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TiVo, the leading consumer TV product provider, offers best in class user-interface, enterprise video services and seamless delivery of broadband and broadcast content to every video screen in the home. TiVo’s intuitive experience offers consumers the ability to effortlessly aggregate, search and navigate one user interface to enjoy the best digital entertainment content available today. For pay TV operators, TiVo delivers proven financial benefits with increased ARPU, higher customer satisfaction and reduced churn. The TiVo hosted service provides a whole home solution across TV, mobile and tablet platforms, in addition to traditional set-top boxes.  Distribution partners include:  Cable One, Charter, Comcast, Com Hem, DirecTV, GCI, Grande, Mediacom, Midcontinent, Ono, RCN, Suddenlink, and Virgin.


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With more than 40 years of innovation in the IC industry, Intel brings the benefits of its established CPU architecture and its world-leading process technology to the cable industry in the form of system-level ICs for data and video gateways. High performance Intel®AtomTM processors at the heart of its cable gateway System on Chip products are delivering an exceptional user experience, with proven Intel®AtomTM processor virtualization technology set to further accelerate the way service providers can deliver and monetarise new services. Intel is proud to be a sponsor of the 2013 Cable Congress. www.intel.com

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NAGRA, the digital TV division of the Kudelski Group, provides security and multiscreen user experience solutions for the monetization of digital media. It offers content providers and DTV operators worldwide with secure, open, integrated platforms and applications over broadcast, broadband and mobile platforms, enabling compelling and personalized viewing experiences. Please visit www.nagra.com/dtv for more information and follow us on Twitter at @nagrakudelski.

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Teleste is an international technology group providing HFC and deep fibre solutions and comprehensive network planning and maintenance services for leading cable operators in Europe.

In 2012 our net sales was EUR 194 million and Teleste employed 1325 persons

The company is listed on the NASDAQ OMX Helsinki Ltd.

Visit www.teleste.com for more information.

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Farncombe is the leading independent specialist digital TV consultancy, providing world-class strategic advice, engineering and design services to clients across the digital TV and entertainment value chain. Farncombe’s experience in digital TV is unrivalled, focusing on the commercial opportunities in multi-platform, multi-screen and hybrid IP TV delivery. Founded in 1991, the company now has offices in the UK, France and Germany, and is recognised as an innovator driving the industry forward and the ‘go-to’ source for independent and authoritative strategic counsel. Farncombe’s international client roster includes amongst others: Arqiva, Broadcom, BSkyB, BT, Irdeto, Kabel BW, NAGRA, NDS, Ofcom, SABC, Top Up TV, UPC and YouView. For further information, visit www.farncombe.com.

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