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Interview with Luc Martens

Ahead of Cable Congress 2013 we speak to Luc Martens, CEO of Excentis about the importance of DOCSIS for the cable industry and much more.

You are a CEO at the crossroads of the cable industry and the vendor community on which it relies. Tell us a bit about how you work with both communities. Excentis supports Cable Europe Labs in developing standard specifications for products and services suitable for cable operators in Europe, resulting in sufficient scale for product and service price reductions. We offer cable operators all kinds of services such as solving issues in operations, executing operator specific test programs, and support for complex technology implementations.

On the other hand, we also provide services to the vendor community to help them improving the quality of their products. The certification activity is a process that audits the quality of the vendors’ products, a first step towards the successful deployment of the product in the cable operators’ networks.

You work with Cable Europe Labs on a certification programme. What is certification and why is it important to European cable companies? Certification is a program that Excentis executes on behalf of Cable Europe Labs to test the compliance of products used for internet communication (EuroDOCSIS standards), Voice over IP (EuroPacketCable standards), Multimedia services (EuroPacketCable Multimedia standard), and enhanced voice/video telephony and mobility services based on IMS specifications (EuroPacketCable 2.0 standard) over the cable access networks. Compliance of submitted products is verified to all parts of the specifications from physical layer, MAC layer, security, OSS to specific features related to telephony or other services or functions of the mentioned standards. Based on the test reports of Excentis, the certification board composed of members of Cable Europe Labs decides on the certification status of the product.

The certification is not a European legal requirement -it can be considered as a quality label program. Vendors submit their products on demand of the operators.

Certification is important because it is a first step in reducing the number of issues in operations, therefore also contributing to the reduction in OPEX for the operators. It also reduces the number of tests that each individual operator is running in its test lab. These tests of the operators are therefore typically only performance tests and tests related to operator specific configurations and features that complement the certification tests.

Technology is a sector where everything seems to go a bit faster whether looking at production cycles, technology advances, computing power or network speeds. Are vendors doing a good job of keeping up with the cable industry’s needs for better, faster and more energy efficient products? In the cable industry, the operators and vendors are collaborating all the time on new product and service specifications. Because vendors are involved in the specification development, they are very well prepared for the implementations of the products needed by the cable industry. Through the certification and other testing services that Excentis offers, vendors can rapidly improve the quality of their products.

What have been some of the big market developments for cable since Excentis began? what would be a growing interest in testing for an ongoing boom in broadband services? From the start in 2000 when we tested EuroDOCSIS 1.0 products, being used for best effort internet services on the cable network, we witnessed an evolution towards the EuroDOCSIS 3.0 products enabling services with very high speeds, high security and a range of QoS levels. Moreover these products are IPv6 ready which is very important nowadays. The DOCSIS 3.1 standard that is now in development will offer even higher symmetric speeds that are very competitive with what fibre to the home can deliver. Furthermore, we have also seen that cable operators have been continuously building new services on top of the EuroDOCSIS layer. It started with internet and continued with VoIP and multimedia applications based on the EuroPacketCable (Multimedia) standards. Finally, all kinds of innovative services that are independent of the access network, being it the fixed cable network or the wireless access network, will be possible through the EuroPacketCable 2.0 standard.

Another big market development has been the introduction of digital TV with successful recording functionality of the set-top box and the breakthrough of VoD services.

In the future we will see an evolution in delivering the broadband services to all kind of wireless devices in the home in a user-friendly and flexible way and with the highest Quality of Experience. This will bring along a lot of challenges for the home gateway products and the wireless network in the home. This is an area where Excentis will further extend its service portfolio.

Tell us about the importance of DOCSIS for the cable industry from your perspective? The importance of the DOCSIS standards has been the scale of deployment. In 2000, many European cable operators still used proprietary products in their networks. As the cable operators were at that time much smaller than the incumbent telecom operators, the number of deployed modems was quite low and therefore the price of the modem was very high. DOCSIS enabled a price drop of more than 10 times for the modems. And because of interoperability of the DOCSIS products, there is no vendor lock-in for the operator. The operator can select modems and CMTSs (Cable Modem Termination Systems) from different vendors.

Furthermore, the global standard made efficient testing of the products possible as otherwise specific test procedures and set-ups had to be developed for each proprietary product.

What is your favourite piece of personal technology? As my favourite hobby is cycling, I really love the GPS navigation technology and software and services for tracking the performance of my rides. Aside from that, I find the recording functionality of the set-top box very great to keep track of interesting TV programs or series that I miss due to my sometimes very busy life.

CABLE CONGRESS 2013


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Accenture is a global management consulting, technology services and outsourcing company, with approximately 275,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com.
 

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Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. We are committed to creating maximum value for telecom carriers, enterprises and consumers by providing competitive ICT solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world's population.

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Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. At Cisco, our vision is to change the way people work, live, play and learn. Cisco (NASDAQ:CSCO) enables people to make powerful connections – whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible – providing easy access to information anywhere, at any time. For more information visit www.cisco.com.

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Verimatrix specializes in securing and enhancing revenue for multi-screen digital TV services around the globe. The award-winning and independently audited Verimatrix Video Content Authority System (VCAS™) and ViewRight® solutions offer an innovative approach for cable, satellite, terrestrial and IPTV operators to cost-effectively extend their networks and enable new business models. http://verimatrix.com/

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Rovi creates innovative technologies that connect people and digital entertainment. Reaching millions of consumers through popular applications, devices and websites, Rovi helps global consumer electronics manufacturers, service providers, content producers, retailers and advertisers provide a better entertainment experience at home and on the go. With unparalleled entertainment data, industry-leading media guides and storefronts, high quality video playback solutions, a multi-platform interactive ad network and more, Rovi covers the digital entertainment ecosystem with both custom and cloud-based products that bring consumers closer to the TV shows, movies, music and games they love. Learn more at www.rovicorp.com

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TOA Technologies is the leading global provider of field service management. TOA’s ETAdirect solution enables businesses with mobile workforces to get the right technician to the right appointment on-time, every time. The only solution of its kind using predictive, time-based analytics, ETAdirect reduces customer wait times while increasing workforce efficiency.

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TiVo, the leading consumer TV product provider, offers best in class user-interface, enterprise video services and seamless delivery of broadband and broadcast content to every video screen in the home. TiVo’s intuitive experience offers consumers the ability to effortlessly aggregate, search and navigate one user interface to enjoy the best digital entertainment content available today. For pay TV operators, TiVo delivers proven financial benefits with increased ARPU, higher customer satisfaction and reduced churn. The TiVo hosted service provides a whole home solution across TV, mobile and tablet platforms, in addition to traditional set-top boxes.  Distribution partners include:  Cable One, Charter, Comcast, Com Hem, DirecTV, GCI, Grande, Mediacom, Midcontinent, Ono, RCN, Suddenlink, and Virgin.


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Agama Technologies is a specialist in truly business-supporting video quality assurance and monitoring solutions. Agama’s leading expertise and proven solutions enable IP, cable, broadcast and OTT TV operators to proactively manage service quality and raise customer satisfaction, while reducing OPEX and quality-induced churn. Pioneering the approach for assuring each individual TV experience, by concurrently monitoring video quality from service creation to the point of media consumption for all customers, Agama today holds a matchless position in providing scalable and full-coverage QA solutions to digital TV operators all over the world. The Agama DTV Monitoring Solution includes a state-of-the-art product suite for the end-to-end video delivery chain for linear TV, VOD and OTT services, irrespective of distribution form and player device. With tailored components for head-end, network and in-device monitoring, backed by refined top-level systems, the proven solution provides operators with unique insights into the service distribution across their deployments, creating a powerful foundation for ensuring the customers' TV experience and for achieving operational excellence in the video delivery. A wide range of TV operators worldwide rely on the Agama DTV Monitoring Solution to improve operational management and incident handling, reduce customer support costs, and increase customer satisfaction. For more information: www.agama.tv

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AMC/Sundance Channel Global delivers compelling and globally renowned entertainment to audiences worldwide in multiple languages through locally tailored programming services, cutting edge media and subscription television platforms.  The international arm of AMC Networks Inc., the division’s flagship channels include Sundance Channel and WE tv and are broadcast in both high and standard definition. Sundance Channel was founded by Robert Redford and showcases acclaimed independent films, from the newest festival award winners to the genre’s most beloved movies.  Central to Sundance Channel’s appeal is its broadcast of original series from leading talent both in the US and abroad, including celebrated series Mad Men, Breaking Bad, The Walking Dead, and Hell on Wheels.  Recently launched in Asia, WE tv is a leading entertainment brand in the US and caters to audiences who can’t get enough of celebrity driven reality and other widely appealing lifestyle programming.

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With more than 40 years of innovation in the IC industry, Intel brings the benefits of its established CPU architecture and its world-leading process technology to the cable industry in the form of system-level ICs for data and video gateways. High performance Intel®AtomTM processors at the heart of its cable gateway System on Chip products are delivering an exceptional user experience, with proven Intel®AtomTM processor virtualization technology set to further accelerate the way service providers can deliver and monetarise new services. Intel is proud to be a sponsor of the 2014 Cable Congress. www.intel.com

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NAGRA, the digital TV division of the Kudelski Group, provides security and multiscreen user experience solutions for the monetization of digital media. It offers content providers and DTV operators worldwide with secure, open, integrated platforms and applications over broadcast, broadband and mobile platforms, enabling compelling and personalized viewing experiences. Please visit www.nagra.com/dtv for more information and follow us on Twitter at @nagrakudelski.

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AMC/Sundance Channel Global delivers compelling and globally renowned entertainment to audiences worldwide in multiple languages through locally tailored programming services, cutting edge media and subscription television platforms.  The international arm of AMC Networks Inc., the division’s flagship channels include Sundance Channel and WE tv and are broadcast in both high and standard definition. Sundance Channel was founded by Robert Redford and showcases acclaimed independent films, from the newest festival award winners to the genre’s most beloved movies.  Central to Sundance Channel’s appeal is its broadcast of original series from leading talent both in the US and abroad, including celebrated series Mad Men, Breaking Bad, The Walking Dead, and Hell on Wheels.  Recently launched in Asia, WE tv is a leading entertainment brand in the US and caters to audiences who can’t get enough of celebrity driven reality and other widely appealing lifestyle programming.

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Teleste is an international technology group providing HFC and deep fibre solutions and comprehensive network planning and maintenance services for leading cable operators in Europe.

In 2012 our net sales was EUR 194 million and Teleste employed 1325 persons

The company is listed on the NASDAQ OMX Helsinki Ltd.

Visit www.teleste.com for more information.

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Farncombe is the leading independent specialist digital TV consultancy, providing world-class strategic advice, engineering and design services to clients across the digital TV and entertainment value chain. Farncombe’s experience in digital TV is unrivalled, focusing on the commercial opportunities in multi-platform, multi-screen and hybrid IP TV delivery. Founded in 1991, the company now has offices in the UK, France and Germany, and is recognised as an innovator driving the industry forward and the ‘go-to’ source for independent and authoritative strategic counsel. Farncombe’s international client roster includes amongst others: Arqiva, Broadcom, BSkyB, BT, Irdeto, Kabel BW, NAGRA, NDS, Ofcom, SABC, Top Up TV, UPC and YouView. For further information, visit www.farncombe.com.

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VECTOR is an international technology company, which specializes in the designing and manufacturing of innovative solutions for telecommunications operators in Europe.

The company delivers solutions for active access network equipment and digital television headends.

VECTOR’s customers are the leading cable operators in Europe. The extensive partner network enables support for small and medium-sized operators.

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Technetix designs and manufactures leading technology solutions that span the total high-speed broadband network. Our solutions power scalable capacity in the head-end, deliver signal quality throughout the access network and provide services on demand in-home. Technetix can help you evolve network performance and drive down cost of ownership.

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